Frequently Asked Questions

View all FAQ's

General

Where can I get spare parts?

Spare parts are available through your supplying retailer. You may need to wait for these parts to arrive with the dealer as they may not have them in stock.

If you believe that the parts are covered under warranty then please check the 'Warranty' FAQ section.

Purchasable spare parts are also available directly from aftersales@kampa.co.uk.

Warranty

Kampa offers a comprehensive aftersales service to back up the products we sell. This includes a large selection of spare parts for our awnings, tents and accessories, as well as the facilities for awning inspection, repair and testing, all supported by our aftersales team. A good customer experience is important to us, and we are constantly reviewing our procedures and facilities to be able to maintain a good level of support. This indepth aftersales service can be accessed through the supplying retailer.

Kampa products come with a 12 month warranty from date of purchase unless specified otherwise; certain exclusions may apply. This does not affect your statutory rights.

The warranty covers manufacturing faults, materials and parts. To make a warranty claim, please contact your supplying retailer. Kampa will redirect all warranty enquiries to the supplying retailer as we do not hold record of your purchase.

Can I buy directly from Kampa?

No. Kampa sells exclusively through independent retailers to offer you the best sales and aftersales service possible, as well as expert advice. If you would like to find a local Kampa stockist please visit our store locator.

Where can I buy Kampa products?

Kampa products can be purchased through our extensive dealer network. If you would like to find your nearest retailer, please visit our store locator.