Frequently Asked QuestionsView all FAQ's
Kampa tents are covered by a comprehensive guarantee. We offer an in-depth Customer Service function that can be accessed through the supplying retailer. Kampa will redirect all warranty enquiries to the supplying retailer.
Our warranty periods (unless otherwise stated):
- AirFrame/AirPole System - 2 years parts
- Poles (steel and aluminium) - 1 year parts
- Fabric - 1 year
- Other components - 1 year
- Accessories - 1 year
The guarantee covers manufacturing faults, materials and parts. All claims must be made via the supplying retailer.
We recommend that you have a trial run with your tent before using for the first time. This will allow you to familiarise yourself with your tent, it's set up and any limitations the awning may have for your particular use.
What's not covered?
Wear and tear
Some general wear and tear is to be expected with the tent over time. Kampa stocks a comprehensive range of spare parts so parts can be replaced if required. If used properly, your tent should give you years of trouble free use.
Tent fabrics can be weakened by prolonged exposure to sunlight. Kampa tent fabric is treated to protect it from UV. Under normal holiday use an awning will give long service, but use for extended periods in strong sunlight will soon cause deterioration. In those cases it would be wise to use a site as shaded as possible. UV degradation is not covered under the warranty.
If used properly, Kampa tents should give you years of trouble free use. To best maintain a tent, please read the 'Maintenance' FAQ sections.
Any repairs should only be made by a company recommended by Kampa or the supplying retailer. Any unauthorised repairs and/or alterations may invalidate the warranty.
Kampa recommend that all tents are insured against accidental and storm damage.
Kampa tents are designed for use in light to moderate weather. During very strong winds or snowfall it is recommended that the tent is taken down. Kampa recommend that all tents are insured against accidental and storm damage.
This is not a fault of the tent but due to uncontrollable atmospheric conditions. For more information, please read the 'Condensation' FAQ section.
Permanent, seasonal, semi-permanent or commercial use
Our tents are designed for touring use; they are not designed for static or commercial use, unless otherwise stated.
It is recommended to check the awning pump each time before going away with the awning to ensure that it is still working correctly. The easiest way to test the pump is by applying your thumb over the nozzle at the end of the hose and attempting to pump; it should be difficult to. If easy to pump, the bellows may not be pumping air correctly or there may be damage to a part of the hose allowing air to escape. Repair or replace before next use.
It is recommended to check electric pumps each time before going away with the awning to ensure that it is still working correctly. Kampa electric pumps require a 12V 10A power source.
Tent fabrics can be weakened by prolonged exposure to sunlight. Kampa tent fabric is treated to protect it from UV. Under normal holiday use an awning will give long service, but use for extended periods in strong sunlight will soon cause deterioration. In those cases it would be wise to use a site as shaded as possible. UV degradation is not covered under warranty. The warranty does not cover tents used on permanent or semi-permanent sites, displays or for commercial purposes.
There are steps you can take to help prevent UV degradation. Kampa recommend that Super Hydrophobic water proofer (CA9275, 750ml recommended) is applied to the flysheet material on an annual basis. Not only will this ensure that the awning remains waterproof, it will also create an extra layer of resistance to UV damage, prolonging the life of an tent.
The first signs of tent degradation will be colour fading. If you have experienced this then you should look to re-coat the material, with our Super Hydrophobic water proofer as soon as possible. Colour fading does not necessarily mean that the tent fabric has weakened itself.
Other effects of UV degradation include the material taking on a papery feel and the windows becoming brittle. At these advanced stages it is likely the tent is no longer serviceable and at the end of its life.
The life of the tent varies by the materials used.
Dirty tents can be washed using clean water and a soft brush. Do not scrub and never use detergents.
If this does not clean the tent, Kampa awning & tent cleaner is available from your supplying retailer. As a precaution, we would always recommend that the tent is re-coated with our waterproofing spray as this will provide an added layer of water and UV resistance.
It is always best to first test a cleaning product on a part of the tent you cannot see in case of any adverse effects the cleaner may cause.
Bird lime and tree sap should be removed as soon as possible to prevent permanent damage to the material.
Tents are best stored opened out. Air fully and ensure it is fully dry before packing away. Store in a well ventilated dry place. A wet/damp tent will develop mildew surprisingly quickly. Mildew can also form when a tent is left up for long periods of time with poor ventilation.
Mildew will have a negative effect on the materials PU coating effecting:
- Water resistance
- Material longevity
If mildew has formed, we recommend the tent is cleaned with our Awning & Tent Cleaner and our Super Hydrophobic water proofer is applied to the material.
Steel and aluminium poles should be stored in a well ventilated dry place. If left wet/damp they could corrode resulting in permanent damage to the poles. To prevent corrosion, poles can be stored with a light coating of petroleum jelly to protect them. Ensure that this is completely removed before use.
When folding the tent, zips should avoid contact with the windows when possible.
Pegs should be cleaned and checked for damage before storage. The tent comes complete with general purpose pegs. These will be suitable for many sites but there will be some instances where different pegs will be necessary.
If a tent is stored in a very cold location, under 0˚C, it is recommended that it is brought to a warmer temperature before use, particularly the window panels. If left very cold, the windows can split during setup.
Repairs to the flysheet should be made by a Kampa authorised repair centre or your supplying dealer. Repairs and alterations made by an unauthorised company may invalidate the guarantee.
Kampa recommend that Super Hydrophobic water proofer is applied to the flysheet material on an annual basis. Not only will this ensure that the awning remains waterproof, it will also create an extra layer of resistance to UV damage, prolonging the life of a tent.
Kampa Super Hydrophobic water proofer can also be applied if the tent is leaking. Please note, in our experience the vast majority of leaks are actually condensation.
If any seam taping has been damaged or come loose, Kampa would recommend it is repaired using product CA9013 – Seam Sealant. This is easily applied and results in a colourless and flexible repair.
Zips should be treated with care, use two hands to close and open and never tread on them. Never force a zip. The tent should always be pegged with the zips closed to ensure they will close correctly and without force.
Silicone spray can also be applied to the zips to aid with lubrication.
Spring links are considered a consumable part and can easily be replaced if broken. They are typically broken by dropping or dragging the poles.
For replacing spring links on Kampa tents, we recommend product CA0005 – Pole Spring Link Medium.
Kampa AirPoles do not need any maintenance but should be protected from damage during storage. Damage due to improper use, wind damage or neglect is not covered under the warranty. Have any damage repaired at the first opportunity.
Over time the AirPoles may twist slightly. This is primarily caused by the awning being under-inflated, however it can also occur during setup or take-down. This can be resolved with some slight adjustment of the tubes.